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Terms & Conditions and Privacy Policy

Last Updated: 6/14/2026
Company Name: Atoms Electrical Co.
Website: https://atomselectrical.com

1. Program Description and Acceptance of Terms

Atoms Electrical Co. (“Company,” “we,” “our,” or “us”) operates one or more text messaging, email, and call programs (collectively, the “Programs”) to communicate with customers and prospects regarding our electrical services.

These Programs may include, without limitation:

  • Service-related alerts, reminders, and appointment confirmations

  • Customer support and scheduling updates

  • Post-project follow-up communications, including customer satisfaction surveys, Net Promoter Score (NPS) collection, qualitative feedback regarding completed work, and invitations to leave public reviews on third-party platforms

  • Informational and promotional messages related to our electrical services where permitted by law

By providing your contact information, including your mobile phone number and email address, and opting in to receive messages from us, or by using our website or services, you agree to these Terms & Conditions and our Privacy Policy (collectively, the “Terms”). If you do not agree, please do not enroll in any Program or use the Website.

Program / Brand Name(s):
“Atoms Electrical Customer Communications”

Program Description:
One-time and recurring communications by SMS, MMS, phone, and email related to electrical service scheduling and support, appointment reminders, project updates, post-service surveys (including NPS), customer feedback collection, invitations to leave public reviews, and other service-related and limited promotional communications.

2. Message Frequency and Charges

Message and data rates may apply.

Message frequency may vary based on your interactions with us and the Programs in which you participate, including project updates, service reminders, customer support inquiries, estimates, and survey requests.

Your wireless carrier may charge you for text messages according to your mobile service plan. You are responsible for any charges incurred.

3. Opt-In and Opt-Out

You may opt in to receive messages from us by:

  • Submitting a form on our Website that includes consent language

  • Requesting service updates or estimates

  • Providing your information during a service interaction

  • Scheduling appointments

  • Otherwise agreeing to receive communications from us

Opt-Out Instructions (STOP)

To stop receiving text messages from a Program, reply “STOP” to any message we send you.

After you send “STOP,” we may send you a one-time confirmation message to confirm that you have been unsubscribed from that Program. After this, you will no longer receive messages from that specific Program, although you may continue receiving communications from other Programs you previously joined unless you opt out separately.

Help Instructions (HELP)

If you need assistance with a Program, reply “HELP” to any message or contact us using the information in Section 6.

You may also contact us directly to request we stop sending communications by SMS, email, or phone.

4. Carrier Disclosures

Wireless carriers are not liable for delayed or undelivered messages.

Program availability and message delivery performance may be affected by your wireless carrier, network conditions, or technical limitations.

5. Post-Project Survey and Review Requests

After a project or service is completed, we may contact you by phone, SMS/MMS, or email to:

  • Request completion of a customer satisfaction survey

  • Collect a Net Promoter Score (NPS) or other rating regarding your experience

  • Gather qualitative feedback regarding services performed

  • Invite you to leave a public review on third-party platforms such as Google or social media websites

Participation in surveys, feedback requests, and public reviews is entirely voluntary.

Declining to participate will not impact your ability to receive services from Atoms Electrical Co.

6. Customer Support and Contact Information

If you have questions about these Terms, our Programs, or need assistance, contact us:

Atoms Electrical Co.
Phone: (636) 386-7737
Email: info@atomselectrical.com
Mailing Address:
59 White Doe Ct.
Eureka, MO 63025

You may also reply HELP to any text message for assistance.

7. Link to Privacy Policy

For more information about how we collect, use, and share your information, including information collected through our Programs and Website, please review the Privacy Policy below.

8. Privacy Policy

8.1 Scope

This Privacy Policy explains how Atoms Electrical Co. collects, uses, discloses, and safeguards information when you visit or interact with our Website or participate in our Programs, including post-project surveys, customer feedback, and review-request communications.

This policy applies to information collected through:

  • Our Website

  • SMS/MMS text messaging

  • Email communications

  • Phone calls

  • Customer forms and inquiries

  • Related online interactions

The Website and Programs are intended for users located in the United States.

If you access the Website from outside the United States, your information may be transferred to, processed, and stored within the United States.

By using the Website or participating in our Programs, you consent to this Privacy Policy.

8.2 Information We Collect

We collect information in three primary ways:

8.2.1 Information You Voluntarily Provide

When you request service, schedule an appointment, request an estimate, contact us, complete a form, or otherwise interact with us, we may collect:

  • Full name

  • Phone number

  • Email address

  • Mailing and service address

  • Electrical service requests and project details

  • Appointment preferences

  • Uploaded photos or attachments

  • Communications content submitted through forms, chat, email, phone, or text message

  • Customer survey responses and feedback

  • Net Promoter Scores (NPS) and qualitative comments

Providing personal information is voluntary, but some services may not function properly without it.

8.2.2 Information Collected Automatically

When visiting our Website, we and our providers may automatically collect:

  • IP address

  • General location information inferred from IP address

  • Browser type and operating system

  • Device information

  • Website pages viewed

  • Time spent on pages

  • Click activity and user behavior

  • Referring and exit pages

  • Session identifiers and timestamps

This data helps us improve security, Website performance, marketing effectiveness, and customer experience.

8.2.3 Cookies, Pixels, Tracking Technologies, and Similar Tools

Atoms Electrical Co. uses cookies, pixels, tags, local storage, SDKs, and related technologies to operate our Website and measure performance.

These technologies may collect:

  • IP address

  • Device and browser characteristics

  • Website activity and interactions

  • Ad engagement and conversion behavior

Technologies we use may include:

Google Analytics
To understand Website traffic, user behavior, and performance.

Google Ads
To measure advertising performance and improve marketing campaigns.

Meta / Facebook Pixel
To measure conversions, remarket to Website visitors, and improve advertising effectiveness.

Call Tracking Systems
To attribute phone calls and leads to marketing sources and improve customer service.

CRM and Messaging Platforms
Including systems such as GoHighLevel and related communication tools to manage customer communication, appointment reminders, SMS messaging, and customer follow-up.

Some technologies may be operated by third-party providers and may collect information across multiple websites over time according to their privacy practices.

You may manage certain cookies through browser settings or Website cookie controls where available.

8.3 How We Use Your Information

We use collected information to:

  • Provide estimates and electrical services

  • Schedule and manage appointments

  • Deliver project updates and reminders

  • Communicate regarding service requests

  • Send follow-up communications

  • Request reviews and customer feedback

  • Conduct customer satisfaction and NPS surveys

  • Improve Website performance and customer experience

  • Measure marketing performance

  • Attribute calls and lead sources

  • Detect fraud or misuse

  • Maintain Website security

  • Comply with legal requirements

We do not sell personal information.

We do not make legally significant decisions solely through automated systems.

8.4 Communications and Text Messaging Privacy

If you provide your phone number or email address, you may receive communications related to:

  • Appointments

  • Service updates

  • Scheduling reminders

  • Customer support

  • Survey requests

  • Review requests

  • Promotions related to electrical services

8.4.1 SMS / MMS Text Messaging

If you opt in to receive text messages, we may send SMS/MMS communications related to:

  • Current or past services

  • Appointment confirmations and reminders

  • Project updates

  • Customer satisfaction surveys

  • NPS requests

  • Review invitations

  • Service-related promotions

Message frequency may vary.
Message and data rates may apply.

You can opt out anytime by replying STOP.

For assistance, reply HELP or contact us directly.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell, rent, or share your mobile number, SMS consent, or opt-out status with third parties for marketing purposes.

We only share mobile data with providers necessary to deliver messaging services or when legally required.

8.5 Cookies, Interest-Based Advertising, and Your Choices

8.5.1 Managing Cookies

You can control cookies through browser settings.

Disabling cookies may limit Website functionality.

Where available, cookie preference banners may also be used.

8.5.2 Analytics and Advertising Tools

We use:

  • Google Analytics

  • Google Ads

  • Meta / Facebook Pixel

These providers may collect information about Website interactions to improve analytics and advertising performance.

8.5.3 Global Privacy Control (GPC)

Where legally required, we process supported browser-based Global Privacy Control (GPC) signals.

8.5.4 Do Not Track

Because there is no universal standard for Do Not Track (DNT), our Website may not respond to all DNT requests.

8.6 Sharing and Disclosure of Information

We do not sell personal information.

We may share information with:

8.6.1 Service Providers

Including providers for:

  • Website hosting

  • CRM systems

  • SMS messaging

  • Email communication

  • Analytics platforms

  • Advertising services

  • Call tracking providers

  • Review and survey systems

Service providers may only use information to perform services on our behalf.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

8.6.2 Legal and Safety

We may disclose information when necessary to:

  • Comply with law

  • Respond to legal requests

  • Protect rights, safety, or property

  • Prevent fraud or misuse

8.6.3 Business Transfers

Business assets and related information may transfer during mergers, acquisitions, reorganizations, or business sales.

8.7 Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect collected information.

However, no transmission method is completely secure.

Please avoid sharing sensitive information through unsecured email, chat, or text.

8.8 Links to Third-Party Websites

Our Website may contain links to third-party websites.

We are not responsible for third-party privacy or security practices.

8.9 Children’s Privacy

Our Website and services are not directed toward individuals under 18 years old.

We do not knowingly collect personal information from children.

8.10 Data Retention

We retain information as reasonably necessary to:

  • Provide services

  • Maintain customer records

  • Administer Programs

  • Resolve disputes

  • Comply with legal obligations

Information no longer needed will be securely deleted or anonymized where appropriate.

8.11 Changes to These Terms

We may revise these Terms & Conditions and Privacy Policy periodically.

Updates will be reflected by revising the Last Updated date.

Continued use of our Website constitutes acceptance of changes.

8.12 Privacy Rights and Choices (U.S. Residents)

Depending on your state, you may have rights to:

  • Access personal information

  • Correct inaccurate information

  • Request deletion of personal information

  • Obtain portable copies of information

  • Opt out of targeted advertising

  • Appeal denied privacy requests

How to Exercise Your Rights

To submit a request, contact:

Atoms Electrical Co.
Phone: (636) 386-7737
Email: info@atomselectrical.com

We may verify identity before fulfilling requests.

Cookie and Advertising Choices

You may manage cookies by:

  • Adjusting browser settings

  • Using cookie preference tools where available

  • Enabling Global Privacy Control (GPC)

Blocking cookies may limit Website functionality.

No Sale of Personal Information

Atoms Electrical Co. does not sell personal information for monetary value. However, certain analytics and advertising providers may collect data through cookies for measurement and advertising purposes, which you may control through your browser or privacy settings.